Accounts Receivable Collections Specialist

The Accounts Receivable Collections Specialist supports the collections function by assisting with customer follow-up, payment tracking, and basic account resolution activities. This role is primarily focused on collections and is designed for an early-career professional with some prior experience who is looking to further develop their skills in accounts receivable, customer communication, and cash collections under the guidance of senior team members.

Collections Responsibilities

· Review accounts receivable aging reports to identify past-due customer balances

· Contact customers via email and phone to follow up on overdue invoices, using established scripts and procedures

· Support senior collections staff in securing payment commitments and resolving delinquent accounts

· Document collection activity, customer communications, and payment commitments accurately and timely in company systems

· Track promised payments and follow up on missed or delayed remittances

· Assist with researching and resolving short payments, unapplied cash, and payment discrepancies

· Support collection of weekly Accounts Receivable priority cases

· Escalate collection issues, disputes, or non-responsive accounts to senior team members as appropriate

· Maintain organized, complete, and up-to-date account notes and supporting documentation

· Follow established collection policies, procedures, and compliance requirements

· Assist with month-end collections activities and reporting as assigned

Minimum Qualifications

· Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field preferred

· 1–3 years of experience in collections, accounts receivable, customer service, or a related financial operations role

· Strong verbal and written communication skills with the ability to interact professionally with customers

· High attention to detail and commitment to accurate recordkeeping

· Ability to follow processes, manage multiple follow-ups, and meet deadlines

· Willingness to learn, accept feedback, and grow within the accounts receivable function

Preferred Skills & Attributes

· Basic understanding of invoicing, payment application, and collections concepts

· Ability to multitask in a fast-paced, deadline-driven environment

· Proficiency in Microsoft Excel, Word, and Outlook is recommended. Knowledge and experience with Salesforce and NetSuite are preferred but not required.