Client Services Representative

Job description

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.

About the Position

The Client Services team provides first line support to our clients, from both the Flextrade offices as well as from the field.

Successful staff members on the Client Services team must be able to view problems from the client's perspective and deliver accurate solutions to the issues raised in a timely manner. An inquisitive nature is a must because many problems don't have obvious solutions, and the root cause may be something not obviously related to the symptoms exhibited.

The Client Services team needs to be able to maintain "situational awareness" such that they can manage the first level call with the customer, and effectively utilize the team resources across Flextrade required to solve problems, whether the cause requires networking, connectivity, level 2 or development support.

Client Services Representatives must maintain a positive and professional attitude under pressure, handle customers who can be difficult and aggressive, and strive to provide the highest quality and effective support service.


  • Excellent written and verbal communication skills
  • Proactive and objective approach to problem solving
  • Ability to perform under pressure
  • Ability to develop a strong working relationship across team other departments
  • Able to manage workload and allow flexibility to accommodate customer needs
  • Develop strong clients relationships
  • Strong understanding of the financial markets, and trading and clearing business flows
  • Understand the compliance rules and regulations which govern the financial industry
  • Working knowledge of trading systems and network infrastructure
  • Participates in the team shift schedule and assists with occasional weekend work, out of town, and out of hours escalation as required
  • Series 7 , 63, 55

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**