Desktop Support Engineer

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having Fun truly makes FlexTrade a wonderful place to work.

Team: Corporate IT

Our corporate IT team is looking for a motivated, energetic individual, who enjoys working in a challenging, fast-paced environment. We support all internal IT services across all our worldwide locations.

The desktop support engineer will work directly with multiple internal teams, technology departments and back-office departments to support and maintain business critical systems, infrastructure and configure cloud applications across FlexTrade’s global footprint.

• Professional experience supporting, configuring, and installing Windows 10, 11, and MAC OSX workstations in physical and virtual environments.
• Must have experience; troubleshooting MS Outlook O365 email and other MS Office applications such as Excel, Teams, Word, PowerPoint, etc.
• Conduct audits on existing hardware and software to verify authorized use and maintain inventory of all hardware and software.
• Maintain established standards and criteria for the performance of networks, PCs, and related equipment and software.
• Support and troubleshoot mobile devices, printers, and other peripherals.
• Business application skills in MS Teams (VOIP), Active Directory, O365, Lansweeper, etc.
• Develop and maintain detailed and accurate documentation of Flextrade systems and processes.
• Develop and maintain accurate records of all systems and software assets and inventory.
• Ability to manage projects, prioritize workload, and multitask. Maintain patches, hotfixes, and virus updates for PC security and third-party applications using MS Intune and other platforms.
• Base understanding of networking principles such as LAN/WAN, DHCP, DNS, WIFI, and TCP/IP protocols.

Additional Requirements:

• Bachelor's Degree (minimum) in Computer Science or related field
• Excellent oral and written communication skills
• Strong interpersonal skills
• Ability to work well in teams as well as independently.
• Strong Attention to detail.
• Proactive and shows initiative in completing projects or tasks with little supervision.
• Ability to interact with all levels of staff including senior management.

• A Financial Technology background with experience working in mission-critical environments is helpful but not required.

**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**