Desktop Support Engineer

About FlexTrade:

FlexTrade Systems is a global leader in building a high-performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. We have a long history spanning 23 years in the industry, 500+ employees spanning 10+ offices in North America, Europe and Asia, and a worldwide client base both from buy- and sell-side firms, FlexTrade Systems is an industry pioneer and global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures, and fixed income. It is an exciting time to join FlexTrade. Each line of business and region is in different growth phases. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach positioning itself for the next phase of growth.

Team: Corporate ITS

Our corporate ITS team is looking for a motivated, energetic individual, who enjoys working in a challenging, fast-paced environment. We support all internal IT services across all our worldwide locations.

The desktop support engineer will work directly with multiple internal teams, technology departments and back-office departments to support and maintain business critical systems, infrastructure and configure cloud applications across FlexTrade’s global footprint. 

CORE REQUIREMENTS:

• Professional experience supporting, configuring, and installing Windows 10, 11 and MAC OSX workstations in physical and virtual environments.

• Must have experience troubleshooting MS Outlook O365 email and other MS Office applications such as Excel, Teams, Word, PowerPoint etc.

• Conduct audits on existing hardware and software to verify authorized use and maintain inventory of all hardware and software.

• Maintain established standards and criteria of performance of networks, PCs, and related equipment and software.

• Support and troubleshoot mobile devices, printers and other peripherals.

• Business application skills in MS Teams (VOIP), Active Directory, O365, Lansweeper, etc.

• Develop and maintain detailed and accurate documentation of Flextrade systems and processes.

• Develop and maintain accurate records of all systems and software assets and inventory.

• Ability to manage projects, prioritize workload and multitask. Maintain patches, hot fixes, and virus updates for PC security and third-party applications using MS Intune and other platforms.

• Base understanding of networking principles such as LAN/WAN, DHCP, DNS, WIFI and TCP/IP protocols.

Additional Requirements:

• Bachelor's Degree (minimum) in Computer Science or related field

• Excellent oral and written communication skills

• Strong interpersonal skills

• Ability to work well in teams as well as independently.

• Strong Attention to detail.

• Proactive and shows initiative in completing projects or tasks with little supervision.

• Ability to interact with all levels of staff including senior management.

• Financial Technology background with experience working in mission critical environments is helpful but not required.

**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**