FX Account Manager

Job description

FlexTrade Systems

Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions.


FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform.

Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers.


Located in Great Neck, NY with offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading.


We offer competitive salaries, bonuses and a comprehensive benefits package.


The Team

Our team aim to build a customer experience and service which is unparalleled in the trading sector. The Account Management role at FlexTrade is driven by open, honest partnerships with our clients - who are predominantly the top Buy-side and Sell-side firms accross EMEA. You'll be given plenty of autonomy, ownership and freedom to improve things. We're looking for talented people that can take a problem, and craft-fully implement solutions. This role offers you the ability to contribute to customer strategy, while proactively ensuring a high value service to our customers. Account management works collaboratively with various departments insuring smoother client implementation and maintenance.


About You

  • Experience in trading/sales trading/account management in FX
  • Pro-active candidates with a focus on problem solving
  • Customer focused with an emphasis on creating long lasting partnerships
  • Product management experience is beneficial
  • A love for technology and simplifying processes

Requirements

New Client Implementations

  • Co-ordinate and run project kick-offs
  • Co-ordinate delivery with internal project teams and the client
  • Manage scope of projects and agree go-live milestones with clients
  • Liaise and build relationships across different stakeholders
  • Actively manage tricky situations with with tact and honesty


Mature Clients

  • Actively work on mature clients, understanding their use of the system and checking in periodically
  • Work with internal support teams when production issues occur and ensure good communication with clients at all times
  • Contribute to internal planning, delivery and communication with clients
  • Attend demos for new functionality provided, and project catch-ups with clients


Strategic Initiatives

  • Help define FlexTrade's Customer Strategy
  • Provide insight and input into FlexTrade’s ROE on client communications
  • Help drive change and efficiency in client implementations and maintenance


Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates.


FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.