FlexTrade Systems is a financial technology firm with headquarters in Great Neck, New York.
With a long history spanning 20 years in the industry, ~500 employees in 10+ offices in North America, Europe and Asia, FlexTrade Systems is an industry pioneer and global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures and fixed income.
FlexTrade introduced the first trading system that allowed clients to control and customize their propriety algorithms. FlexTrade allowed them to maintain the confidentiality of their trading strategies through a vendor-provided, broker-neutral platform. FlexTrade now has a varied product suite that includes new trading systems, risk-management and analytical tools. FlexTrade’s global client base now includes over 175 buy- and sell-side firms, including many of the largest investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers.
FlexTrade has a strong footprint and long-standing (10+ year) presence in the APAC region (Asia Pacific, Australia and China) with its regional headquarters in Singapore, sales offices in Hong Kong, Sydney, Tokyo and a global services and solutions team in Pune (India). With over 200 employees, the APAC region is critical to the long-term success of FlexTrade globally.
Now is an exciting time to join FlexTrade. Across the organization, FlexTrade is taking bold steps to transform its business and seeking new leadership to join the company to position itself for the next phase of growth.
The SaaS Operations Team Lead is a critical new role managing the SaaS Operations Center staff and taking ownership of all infrastructure and network requests and issues. Primary focus is the successful delivery of SaaS services and pivoting from reactive to proactive services. This role will be involved in designing the appropriate processes and procedures to build a proactive technical support center.
Managing Operations Team Members
Technical Management of Operations Center
Process Maturing & Implementation
1st Line Incident Management
Proven leadership track record, problem solving and customer service capabilities, ideally ITIL Certified
Position requires a high level of focus, energy, and attention to detail
Must be positive and able to develop and sustain a culture that places our Customers’ needs are the forefront of every decision
**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**