System Admin (SaaS Ops)

FlexTrade Systems is a financial technology Software Company headquartered in Great Neck, New York. We are celebrating 26 years as an industry pioneer and a global leader in broker-neutral trading platforms for equities, foreign exchange, options, futures, and fixed income. FlexTrade has 500+ employees across 10+ offices in North America, Europe, and Asia, and a worldwide client base both from Buy Side and Sell Side business. It is an exciting time to join FlexTrade. Each line of business and region is at a different growth phase. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach to positioning itself for the next growth phase.

The Team

Our SaaS Operations team works collaboratively across the globe, with local teams in every office providing operational support in a rewarding, fast paced environment.

About You

Located in our Great Neck Office, Long Island, we are looking for a System Administrator with a focus on supporting our Windows estate, although with exposure to all aspects of SaaS Operations. You will be open to working on Saturday in place of a day of your choosing in the week, initially each week although potentially moving to a rotation system in the future. In addition, you will have a background in Microsoft Windows with experience in supporting, troubleshooting configuring, and installing Windows Servers.

The ideal candidate will have excellent oral and written communication and interpersonal skills, and the ability to work both independently and within a team. You will have excellent attention to detail and be able to prioritize your workload, whether it be production escalation issues, tickets or wider projects.

The Windows Engineer position will work directly with our internal teams and management to support and enable our external clients.

Responsibilities

·         Working from a ticketing system, troubleshoot and administer Microsoft Windows 2012, 2019, and 2022 environments globally

·         Assist with the setup and configuration of Windows servers in collaboration with FlexTrade teams

·         Provide advice and guidance on deploying Windows services and migrating products to leverage available services.

·         Use PowerShell scripting to automate repetitive tasks across large IT estates.

·         Stay updated on the latest industry trends and technologies related to Windows

·         Ensure effective and timely communication on issue remediation and request fulfillment

·         In rotation be a primary point of contact for incidents across our estate of Windows, Linux, Storage, Networking, Citrix, and Virtualisation systems

·         Working Saturdays to complete planned work (any day in the week can be chosen to take off in place)

·         Bachelors degree in Computer Science or related field or equivalent experience

·         5+ years’ experience working as a System Administrator/technical support related role – ideally within an environment providing services to external customer

·         2+ years’ experience in supporting Windows Server

·         Experience administering and troubleshooting Microsoft Windows Server 2012, 2019 and 2022

·         Familiarity with basic networking principles

·         Working knowledge of basic Citrix principles and troubleshooting

·         Working knowledge of Active Directory and Certificate Management

·         Proven ability to communicate professionally and timely on complex topics

·         Experience working from a ticketing system, including queue management

Desirable items

·         Knowledge of formal IT Service Management principles, ideally ITIL certified

·         Experience with providing some level of support across Linux, Storage, Networking, Citrix and Virtualisation

·         Experience working within a Citrix environment (on-prem/hybrid/cloud) utilizing NetScaler including setup, troubleshooting and SAML configuration

·         Experience of configuration management systems

·         Familiarity with Microsoft SQL Server

**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**