Senior IT Service Management Platform Engineer

About FlexTrade Systems:

FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex, and demanding capital markets firms, we develop the flexible tools, technology, and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.

At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together, and collaborate as one team. All of these, while having Fun, truly make FlexTrade a wonderful place to work.

About the Role

We are seeking a highly skilled Senior IT Service Management (ITSM) Engineer to join our SaaS team. This senior-level role will focus on leading the implementation, management, and architectural design of ITSM and ITOM tools and processes, with an emphasis on ServiceNow and monitoring platform administration and leadership. The successful candidate will demonstrate advanced expertise in ITSM platform architecture, hands-on ServiceNow experience, and proven leadership in managing ITSM teams and initiatives within a regulated enterprise environment.

Key Responsibilities:

• Lead the architectural design, implementation, and management of ITSM platforms, with primary responsibility for ServiceNow administration and optimization.

• Oversee and mentor ITSM team members, providing direction and leadership for platform initiatives and process improvements.

• Perform and delegate routine configuration changes, upgrades, and patching across ITSM platforms, ensuring best practices are followed

• Conduct regular audits and ensure data accuracy, consistency, and compliance across the ITSM ecosystem.

• Ensure platform stability, performance, and security through proactive health checks, maintenance, and architectural enhancement.

• Integrate and manage monitoring tools to provide real-time visibility into IT assets and services.

• Collaborate with cross-functional teams to improve IT processes, service delivery, and alignment with organizational objectives.

• Ensure compliance with industry standards, regulatory requirements, and internal governance policies.

• Deliver comprehensive reports and dashboards to IT leadership, presenting analysis and recommendations for strategic decision-making.

• Bachelor’s degree in computer science, IT, or a related field.

• 5-7 years of hands-on ServiceNow administration experience, including configuration, integration, and platform optimization.

• 2-3 years in a lead or management role overseeing ITSM platform teams and initiatives.

• 6+ years of ITSM experience (FinTech preferred), with a strong background in enterprise IT infrastructure environments.

• Proven expertise in ITSM and ITOM frameworks (e.g., ITIL), with practical experience designing and implementing ITSM architectures.

• Demonstrated management, leadership, and team development skills within an ITSM context.

• Excellent communication, decision-making, and interpersonal skills, with the ability to influence and collaborate across all organizational levels.

• Extensive experience with Lansweeper, SolarWinds, OpsRamp, and certificate management.

Preferred Skills

• ITIL v4 certification or equivalent recognized ITSM qualification.

• Advanced ServiceNow architectural design and platform development skills.

• Strong scripting proficiency (PowerShell, JavaScript, Python) for automation and process enhancement.

• In-depth knowledge of regulatory standards (ISO 27001, SOC 2) and experience ensuring ITSM platform compliance.

• Expertise in CMDB design, maintenance, and integration within complex IT environments.

• Demonstrated success leading ITSM platform transformation initiatives and cross-functional teams.

Does this sound like you? We would love to hear from you. Please use the link on this page to apply, and we will get back to you as soon as we are able. For more information visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates.

**FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**