Service Desk Associate

Job description

About Us

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.

The Team

The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfill FlexTrade’s mission – Trade Your Best.

About You

FlexTrade Corporate IT is looking for a Service Desk Associate who is passionate about starting their career in our Corporate Information Technology Services as a Tier 2 Desktop Support and operations engineer.


  • Work closely with other IT teams, including Information Security and Application Development teams to sustain a stable, high performing, and available application environment
  • Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicates with IT vendors to research and resolve issues.
  • Providing services and feedback to users and management in accordance with formal SLAs
  • Participates in special projects and performs other duties as assigned
  • Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs.
  • Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations.


  • Strong customer service skills
  • Excellent analytical and problem solving skills.
  • Excellent written and oral communication skills
  • Relevant IT education (e.g. BSc, BTEC, apprenticeship, etc.)

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.