Sr. Application (Windows) Support Engineer

Job description

FlexTrade Systems

Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions. FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform.

Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors, and institutional brokers.

Located in Great Neck, NY, with offices in North America, Europe, and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading.


The Team

The Corporate IT Team’s mission is to provide premier customer service globally and to enable FlexTraders with secure cutting edge, technology solutions to fulfill FlexTrade’s mission – Trade Your Best.

Our Mission

  • Provide High-Quality, Responsive Support
  • Deliver Secure and Globally Scalable Solutions
  • Design, Implement and Support Innovative Solutions

Our Values

  • We support people, not technology
  • We treat everybody how we would like to be treated ourselves
  • We work together - we listen, we talk, we learn, we fix, we innovate

Our Goals

  • Provide effectiveness of support for our customers
  • Provide a High Quality of Life for our Technical Support Team
  • Provide a High-Value Cost Effective Products and Services



Requirements

About You

FlexTrade Corporate IT is looking for a Senior Application (Windows) Support Engineer who loves what he does and who he is doing it with. Passion, Knowledge, and Drive and a thirst to innovate and grow our Microsoft Stack and improve our processes globally. Be able to pass on there knowledge to our Global Team to strengthen our Technical and Operational Processes. Willing to work in Teams and on Projects that are Security, Operations, and Business related to implementing and streamline solutions. We are supporting our users and team on Tier 2-3 Related issues.


Job Requirements

  • Monitor and administer our Microsoft 365 tenants
  • Providing services and feedback to users and management in accordance with formal SLAs
  • Work closely with other IT teams including Information Security and Application Development teams to sustain a stable, highly performing, and available application environment
    • Facilitate Office 365 platform services across all levels of the business including executive leadership
    • Support and maintain mobile device management (Intune), administer phone registration and advises on enterprise policies; installs, upgrades, configures, tests, maintains and supports operating system software in a production environment. Manages enterprise-class mobile device management solutions for IOS and Android devices.
    • Supporting email integrations and configuring inbound/outbound mail flow topologies and SMTP relay
  • Complete incident and service requests in the agreed SLA timeframe
  • Conduct research, make evaluations and recommendations and maintain a high level of expertise in systems software to ensure departmental operations and operating environment are of the highest quality.
  • Plan and implement new technologies and major releases for the most critical enterprise-wide business applications. Test, install, and migrate software, patches, upgrades, proxies, applications, and/or hardware.
  • Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicates with IT vendors to research and resolve issues.
  • Writes documentation, including project plans, backup plans, business continuance, installation procedures, and troubleshooting tips. Creates diagrams, including technical topology.
  • Participates in special projects and performs other duties as assigned
  • Develops technical standards. Tests and evaluates IT vendor products.
  • Trains and mentors staff. Resolves the most complex issues elevated from staff with less experience
  • Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs.
  • Ensures compliance with policies, procedures and regulations to ensure safe and sound business operations.

Experiences Required

  • Degree in Engineering or Computer Science or an equivalent combination of training/experience
  • Current Certifications in the following are a plus - MCSE, CCNA, Azure, Ofiice 365; ITIL Essencials; IT Security; Citrix
  • 10+ years of total experience including
    • 8+ years' supporting Windows Systems
    • 5+ years supporting packaging software and/or SaaS applications (e.g., O365, Intune/SCCM, Jira/Confluence, Web-Ex/Zoom, Salesforce, Netsuite, etc.)
  • Admin experience/knowledge for Office 365/Microsoft 365;
  • Experience in windows server technologies (incl Microsoft Active Directory, File Servers)
  • Experience of providing user/technical support in a mixed IT environment, on-premise and cloud (Azure AD)
  • Working knowledge of remote access solutions, DNS configurations, Networking and Infrastructure is a plus
  • Experience administering other resources such as servers, IIS, etc. is a plus
  • Experience with and/or Administrative Skills in the following a plus: Fuze, Salesforce, Netsuite, Dell Boomi, Jira/Confuence, Coupa, Bamboo HR, Linux
  • Strong customer service and orientation
  • Excellent analytical and problem solving skills.
  • Excellent written and oral communication skills

Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information, visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates.


**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**