FlexTrade is currently hiring for Technical Analyst FX for India-Pune office.
Experience level-4-6 years
Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions.
FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform.
Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers.
Located in Great Neck, NY with offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading.
We offer competitive salaries, bonuses and a comprehensive benefits package.
The Global IT Team at FlexTrade is a fast-growing team and vital function of our business. We are a group of ‘get it done’ builders and visionaries that are focused and strategically minded. Although we are a small team, we leverage our cross-functional expertise to deliver quality service to our stakeholders from strategy through execution.
Technical Service Analyst We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced and friendly working environment. Employees are offered competitive salaries, bonuses, medical insurance and comprehensive benefits package.
As a Technical Service Analyst you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrade’s products and solutions. You will get to interact with customers, development teams and QA teams, understand the business and design aspects of the solutions.
Responsibilities include both client-facing and technical aspects to provide a high quality technical relationship between our clients and the Client Services team: Relationship Management:
o Liaise with clients directly to define and understand business and workflow requirements
o Manage client expectations o Act as primary technical contact to allocated clients for new requirements, support and project deliverables Support:
o Respond to reports of problems via phone and email o Troubleshoot and investigate in order to create appropriate solutions to immediate problems
. o Provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of investigation. o Work with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties.
o Morning shifts starting 8am on rotational basis o Occasional bank/public holiday cover and weekend work may be required Implementation and design:
o Formulate the business and workflow requirements into technical solutions
o Use technical design and development skills to resolve complex problems across many different platforms. Build tools and scripts in shell scripts/perl/python/C++ etc. to automate or assist in maintenance and implementation of the systems.
o Work alongside developers throughout the firm to design, build, test and deploy custom solutions.
Suitable candidate should have following skills-
o Bachelor’s (or higher) degree in Engineering/Technology or equivalent acceptable industry certification.
o Experience in client interaction and support role for a duration ranging between 2-5 years.
o Technical expertise and a desire to improve in following technologies: Linux/Unix, Shell-scripting, Perl/Python, C, C++.
o Good communication skills (written & oral), ability to communicate confidently and concisely to both – business and technical experts – from clients and colleagues.
o Excellent problem-solving skills and ability to communicate solutions.
o Ability to occasionally build solutions using Shell scripts/Perl/Python or C++ to address problems while supporting/maintaining the systems. o Well-organised work habits with attention to details.
o Ability to work under pressure while remaining calm
o Positive & passionate work attitude, motivated and result-oriented.
o Working experience with EMS/ OMS/ Trading platform development projects in either/all of the following domains will be advantageous: Capital Markets (Equity, Derivatives), OTC/Listed Foreign Exchange (FX) Markets
o Prior exposure with following will be considered as an advantage: FIX protocol, concepts of Algorithmic Trading.