Technical Analyst (w/ Sunday coverage)
- Hybrid
- London, England, United Kingdom
- Client Services
Job description
FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that deliver our clients a competitive edge. Our globally distributed engineering teams focus on adaptable technology and open architecture to develop highly sophisticated trading solutions that can automate and scale with your business strategies.
At FlexTrade, we hold our values close to heart, with pride and gratitude, as they guide us in everything that we do. We are dedicated to giving our clients a competitive edge, taking ownership of our responsibilities, being flexible to adapt to ever changing environment and technology, bringing integrity to ever interaction and we continue to improve, grow together and collaborate as one team. All of these while having fun truly makes FlexTrade a wonderful place to work.
The Team
We are actively seeking a Technical Analyst for a unique opportunity to join a growing team in our support function for our flagship product FlexTRADER, a highly customisable multi-asset class execution management system used by some of the largest asset managers and hedge funds in the world. The role represents an excellent opportunity to gain experience in dealing with high-profile contacts and cutting-edge technology in the financial services industry.
About You
This role operates on the below shift pattern:
Monday - Thursday: 09:00 - 18:00 (including 1 hour lunch break)
Friday: 09:00 - 13:00
Sunday: 08:30 - 12:30 GMT (09.30 - 13:30 BST)
In which your responsibilities will be to:
- Provide support to FlexTrade clients globally and advise on questions and queries.
- Monitor Clients systems so that we can provide proactive / real time alerting & updates internally and externally.
- Investigate issues to resolution, involving other parties and escalating where needed.
- Identify steps to reproduce issues and replicate them by setting up VMs and replaying FIX messages.
- Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.
- Clearly communicate updates, timelines and manage client expectations.
- Actively manage and regularly update support documentation and how-to's for supporting buyside clients
- Contribute in enhancing the alerting mechanisms used for production support and be responsible for enhancing the monitoring coverage
Job requirements
- Previous experience supporting an EMS/OMS.
- 2:1 Bachelor’s degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics).
- Technical knowledge and prior exposure to Linux and Shell-scripting.
- Experience in a coding language (such as C++, Java, or Python).
- Knowledge of FIX protocol.
- Excellent analytical and problem-solving skills.
- Ability to communicate confidently and concisely to both business and technical clients and colleagues.
- Ability to work under pressure while remaining calm and composed.
- Desire to learn both the business and technical aspects of the financial capital markets in which FlexTrade operates.
FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.
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