Trade Support Analyst- FX

Job description

FX Trade Support Analyst
FlexTrade Systems, Inc

Founded in 1996, FlexTrade Systems is the global leader in high performance execution management and order management systems for equities, foreign exchange, options, futures and fixed income. Our unique office culture creates an environment where employees can thrive and grow their careers.

We are seeking sharp and talented individuals to join our growing team working on FlexTrade’s Forex trading system; a highly customizable EMS product used by some of the largest investment banks and hedge funds in the world. The role presents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.

As FX Support Analyst you will be the main point of contact for our clients. You will both support the FlexTrade suite of software and interact with our clients to understand their needs, design technical solutions and implement them, alongside the FlexTrade development team.


Relationship Management

*Liaise with clients directly to define and understand business and workflow requirements

*Act as primary technical contact to allocated clients for new requirements, support and

project deliverables.

Implementation & Design

*Formulate business and workflow requirements into technical solutions

*Use technical design and development skills to resolve complex problems across many

different platforms

*Work alongside developers throughout the firm to design, build, test, and deploy custom


*Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation


*Work with teams across the firm to continually improve the product, and drive future


Level 1/ Level 2 Support

*Performing daily system health checks.

*Responding to reports of problems via Phone and E-mail.

*Troubleshooting and investigation in order to create appropriate solutions to immediate


*Public holiday / weekend / 7PM shift work on a rotational basis

Required Skills

*Strong communication skills – verbal and written. Ability to communicate confidently and

concisely to both business and technical clients and colleagues.

*Bachelor’s degree (or higher) in a numerate subject (e.g. Computer Science, Engineering,

Physics, Mathematics).

*Shell-scripting, Python, Perl, Linux, Windows.

*Basic technical knowledge and a desire to improve in areas such as C++, Java, SQL.

*Desire to learn both the business and technical aspects of the financial capital markets in

which FlexTrade operates.

*Previous experience as a support analyst or in a client-facing role is a bonus.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.